Refund Eligibility

Csave Online LLC is a membership-based savings participation platform. Csave is not a bank and does not hold, custody, or manage customer funds. All payments are processed exclusively by independent third-party payment processors.

• Membership fees are generally non-refundable once access is granted.
• Program contributions may be reviewed if a verified payment processing error occurs.
• Refund requests must be submitted before participation begins, where applicable.

Non-Refundable Items

• Completed participation periods
• Fees used to access or activate platform features
• Denied requests resulting from rule violations
• Errors caused by inaccurate or incomplete user information

Disputes & Chargebacks

Members are required to contact Csave Support before initiating a dispute with their payment provider. Disputes are reviewed on a case-by-case basis. Filing a chargeback without first contacting support may result in account restrictions or termination.

How to Contact Support

To request a refund or raise a dispute, email: info@csave.online
Please include your full name, account email, transaction date, and transaction amount.

All refunds, reversals, and dispute outcomes are subject to the terms, policies, and processing timelines of the applicable third-party payment processor.