Welcome to the Csave FAQ 

Welcome to the official Csave FAQ page. Here you’ll find clear answers to the most common questions about our daily savings platform, Boost Pot program, referral system, and borrow request process.

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Frequently asked questions

How do I sign up?

You can sign up by completing our Membership Form on the website. It only takes a few minutes! Under-18s will also need to complete a Parental Consent Form.  To learn more you can check this out Tutorial and Tips.

How much money can I request?

The amount you can request depends on:

 • Your total savings amount

 • Your plan level ($1–$28/day or equivalent weekly)

 • How many days you’ve saved (minimum 90 days required)

 • Your membership status

 

You can request up to your full 336-day savings commitment after your first 90 days.

Why do you need parental consent?

To ensure safety and legal compliance, anyone under 18 must have a parent or guardian approve their participation.

 What are the savings plans?

You can choose from:

 • $1 to $28 per day, or

 • $7 to $196 per week

 

Payments are processed securely via Square. You can upgrade your plan or catch up at any time.

How does the Boost Pot fee work?

If you win a Boost Pot prize, Csave takes the same daily savings amount you chose as the fee. Example: if you’re on the $20/day plan and win, Csave’s fee is $20.

Why was my payment declined?

Some payments may be declined if you’re using Cash App, Chime, or certain small banks, as these don’t always connect smoothly with QuickBooks.

Don’t worry — this doesn’t mean your account or card has a problem. It’s just a compatibility issue with QuickBooks.

✅ We’re currently working to add PayPal integration soon, which will give you more flexible and reliable payment options.

In the meantime, we recommend trying a different card or bank to complete your payment.

What are Boost Pots?

The Boost Pot is a weekly savings challenge with a cash prize. When you commit to saving a fixed amount (like $5–$100 per week), you’re entered into a prize group. Every Friday, one winner is selected from each group and receives a prize payout.

 • Start Day: Saturday

 • End Day: Friday

 • Winners Selected: Every Friday evening

 • Payouts: Cash App, PayPal, Venmo, or QuickBooks within 48 hours

What if the pot doesn’t have enough funds to cover my request?

If the requested pot has a low balance:

  • Your request may be partially approved

  • You’ll be notified and given options

How can I contact you?

If you have more questions or need help, feel free to Contact Us via our website or email us at info@csave.online or call: (516-515-0916)

What If I miss a week?

If you miss a weekly payment:

 • You won’t qualify for that week’s Boost Pot prize

 • You can catch up by submitting a one-time payment

 • No fees or penalties are charged

How does the borrowing fee work?

When you request a borrow, Csave charges a one-time service fee equal to your chosen daily savings plan amount (between $1–$28).

 

Example:

If you’re on the $10/day plan, your borrow service fee is $10.

This fee helps support platform operations and member borrowing access.

Does Csave charge a fee?

Yes. Csave uses simple, transparent fees to keep the platform running:

 

1. Membership Fee

A $2 monthly membership fee is required to keep your account active and unlock features such as:

 

  • Borrow requests
  • Boost Pot participation
  • Plan upgrades

 

 

2. Savings Plan Service Fee

Members choose a daily or weekly savings plan ($1–$28/day equivalent).

Your selected plan amount determines:

 

  • Your borrowing eligibility
  • Your Boost Pot access
  • Your borrow service fee (if you choose to borrow)

 

 

Important:

Savings plans are not interest and not loans. They are part of Csave’s membership-based savings system.

 

 

 

 

Example

 

 

  • Choose $7/day plan
  • After completing your first 28 days:
    • You become borrow-eligible
    • You may join the Boost Pot
    • If you request a borrow, the service fee is $7

 


• You still earn borrowing eligibility and can join the Boost Pot after your first 28 days.

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Contact Us Today

Have a question or want to sign up? Email us at info@csave.online  or chadgrhm716@gmail.com  for inquiries. We respond within 24 hours.